| 1. Cultural Competency: (4-7 Hours) In
this workshop participants will confront personal issues relating to
race and ethnicity through the use of the films, exercises and through
facilitated open discussions that promote trust, acceptance and
increased awareness and sensitivity. Specific topics addressed in this
workshop will include the origins of racism, the various manifestations
of racism, and how racism hides in all of us.
2. The Value of Effective Cross Cultural
Communication: (4-7 Hours) In this workshop participants will
examine the communication patterns of different cultures in order to
assess and learn effective communication styles in both listening and
speaking situations. Specific topics addressed in this workshop will
include message sequencing, conventions of courtesy, objectivity,
response patterns and non-verbal messages.
3. Cultural Diversity and Effective Management:
(4-7 Hours) In this workshop participants will examine their own
stereotypes and biases, cultural myths and realities and other variables
that impede effective management and communication. Specific topics
addressed in this workshop will include communication patterns, response
to authority, gender roles, spirituality, assertiveness and the
differing perceptions to time.
4. Customer Service Training for a Diverse
Economy: (4-7 Hours) In this workshop participants will learn
the skills and techniques for effective customer services to an
increasingly diverse market. Specific topics addressed in this workshop
will include cultural evolution, diversity and patterns of behavior as
well as specific techniques to bridge intercultural communication for
successful salesmanship.
Sexual Harassment Training: (4-7 Hours)
In this workshop participants will identify and define the actions that
constitute sexual harassment, the differences in gender responses when
coping with sexual harassment, the role of management in a sexual
harassment complaint and the role of the company when sexual harassment
accusations are filed. Specific topics addressed in this workshop will
include legal, personal and business ramifications, as well as courses
of action that consider the best interest of all parties.
6. Leadership Development: (4-7 Hours)
In this workshop participants will learn the skills and techniques that
define a leader, how to develop these skills and techniques and how to
incorporate these skills and techniques into one's everyday life.
Specific topics addressed in this workshop will include first
impressions, public speaking, body language, word choices and controlled
assertiveness.
7. Development of Time Management Skills:
(4-7 Hours) In this workshop the participants will learn how to better
utilize the time available, techniques for prioritization and methods
for scheduling blocks of time in a non stressful and frugal way.
Specific topics addressed in this workshop will include the use of
day-planners, the value of lists, how to recognize the signs of mental
fatigue and how to relieve stress.
8. Team Building: (4-7 Hours) In this
workshop participants will learn how to orchestrate and develop
effective teams that encourage individual value and a supportive work
environment in order to increase productivity and employee morale for
better retention of customers and staff. Specific topics addressed in
this workshop will include the role and utilization of power among
management, the value of veteran employees, newcomers ,fresh graduates
and effective communication techniques among the ranks of employees. |
